Shipping + Returns
Most orders will be delivered within 5-7 business days of placing an order. If you do not receive shipping confirmation within 7 business days of order placement, please reach out to us at firstname.lastname@example.org. Please note that USPS is also experiencing delays with delivery. Priority Mail is typically delivered within 1-3 business days while USPS First Class usually takes 2-5 business days. You should receive a shipping notification with tracking information once your shipping label is created.
RETURNS + EXCHANGES
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or exchange products damaged during shipment if photographic proof of damage is submitted to email@example.com within 5 days of arrival. The buyer is responsible for shipping cost on all returned items. The exchange process must be started within 30 days of the original date of delivery.